Privacy Policy
Modular 1 Labs Privacy Policy
Last Updated: [2025, April 28]
This Privacy Policy explains how M1labs (Modular 1 Labs), operated under the parent brand Success Stride Ventures, collects, uses, stores, and protects personal information when you access our website or engage with our services.
We are committed to safeguarding your data and maintaining the highest standards of transparency, trust, and ethical data use.
1. Who We Are
M1labs (Modular 1 Labs) provides AI agent tools and Zoho One consulting services for small and medium-sized businesses. We operate under Success Stride Ventures, and are dedicated to helping organisations scale using modular, intelligent, and people-first systems.
2. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, job title, company name
- Business Details: Project descriptions, operational goals, CRM/system data (only when voluntarily provided)
- Usage Data: IP address, browser type, pages visited, time spent on site, clicks and interaction data
- Communications: Emails, chat interactions, form submissions, and service requests
We may also collect data through third-party tools (e.g. analytics or chatbot tools) to understand website performance and improve your experience.
3. How We Use Your Information
We use personal data strictly for the following purposes:
- To respond to your inquiries and service requests
- To deliver and customise our AI agent tools or Zoho One consulting services
- To improve our website, services, and user experience
- To send relevant updates, onboarding material, or service notifications
- To comply with legal obligations or regulatory requirements
We do not use personal information for automated profiling or data resale. Any AI-driven solutions developed for you are custom, business-owned, and not resold or reused by M1labs.
4. Data Sharing and Third Parties
We do not sell, trade, or rent your personal data. We only share data with trusted third-party providers as necessary to deliver our services, such as:
- Zoho Corporation (for Zoho One integrations)
- OpenAI (for AI agent capabilities, if used in your project)
- Tidio, Stripe, Calendly, Google Workspace, etc. (for form submissions, payment processing, meeting scheduling)
All third-party providers are carefully vetted for compliance with SOC2, GDPR, CCPA, and other applicable data protection laws.
5. Data Security
We take the security of your information seriously. M1labs employs appropriate technical and organisational safeguards, including:
- SSL encryption
- Strong password management
- Access controls and user-level permissions
- Secure storage of deliverables and backups
- Secure deletion or archiving of project data upon completion
6. Your Rights and Choices
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates to inaccurate data
- Request deletion of your data (subject to service or legal constraints)
- Withdraw consent to marketing communications at any time
- Request a copy of your data in a portable format
To exercise your rights, email us at support@m1labs.co.
7. Cookies and Tracking Technologies
M1labs.co uses cookies and analytics tools (such as Google Analytics or Zoho SalesIQ) to improve site functionality and understand visitor engagement. You can control or disable cookies in your browser settings.
8. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If changes are made, the updated policy will be posted on this page with a new “Last Updated” date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
📧 support@m1labs.co
📍 Operated under Success Stride Ventures